Quality Policy

We are committed to deliver our services in professional, reliable and timely manner with an eye on the quality & standards.

We shall continually strive to improve our Knowledge, Technology & Processes in order to exceed the expectations of our stakeholders and comply with the statutory requirements.

Quality Statement

Al Rostamani International Exchange is committed to providing exceptional services and deliver quality, reliable and timely financial solutions to our customers.

We shall continually strive to improve our performance through:

• Setting and reviewing measurable quality objectives and adhering to them.
• Establishing a Quality Management System conforming to International Organization of Standardization.
• Adhering to all applicable local and international regulatory requirements.
• Continuous enhancements to our technology and processes that allow us to exceed the customers’ expectations.
• Ensuring genuineness of the currencies we trade.
• Working hard to provide our customers with best exchange rates Dubai & UAE market can provide.
• Handling customers’ enquiries & transactions in efficient way (as per agreed Turn Around Times and SLA).

Service Standards 

• We serve our customers fairly, with courtesy, respect and smile as per the published working hours.
• We will ensure to provide our services thorough trained, skilled and helpful team that is equipped with the required knowledge and tools.
• We exceedingly your relationship with partners and customers.
• We will cater to our customers’ needs professionally and to the best of our ability. 
• Appreciate and treat our customers with mutual respect. We ensure our customers will be served in timely manner with error-free services.
• We will provide the most competitive fees and best exchange rate today and every day, in Dubai & UAE.
• We will ensure to help our customers when they needs us.
• We will always be open and transparent with our customers.
• We will respond to our customers’ requirements in a timely manner without a delay.
• We guarantee the genuineness of all Currencies that we trade.
• We will provide our customers with multi-channel services and ensure that we service them at their convenience, whenever possible.
• We will keep customers’ money and information protected and safe.